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Home > Access It! > Discontinued Software > Access It! Universal > Application Error - Faulting module name: LTRTN14n.dll
Application Error - Faulting module name: LTRTN14n.dll
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This article pertains to a version of software no longer supported by ACRE.

 

Symptoms

When navigating through cardholder records, the Access It! Universal workstation locks up and then crashes. Within the Windows NT Event viewer, an application error referencing LTRTN14n.dll is logged.

Cause

The exact cause of why the Windows operating system has a compatibility issue with the LTRTN14n.dll is unknown.

Resolution

Configure the Access It! Universal workstation to run in Windows XP SP3 compatibility mode. This can be set by modifying the properties of the AIUniWks.exe located in .\Program Files\RS2 Technologies\Access It! Universal.

More Information

 The Microsoft Support Article has more information on Windows XP SP3 compatibility mode.


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